- handbook
- Company
- Company
- Board & Investors
- Communications
- Decision making and project management
- Guides
- KPIs and OKRs
- principles
- Remote Work
- Security
- Asset Management Policy
- Business Continuity & Disaster Recovery Policy
- Information Security Roles and Responsibilities
- Operations Security Policy
- Risk Management Policy
- Third-Party Risk Management Policy
- Human Resources Security Policy
- Incident Response Plan
- Cryptography Policy
- Secure Development Policy
- Access Control Policy
- Information Security Policy and Acceptable Use Policy
- Data Management Policy
- strategy
- values
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- Blueprints
- Feedback
- Market Segments
- Metrics
- Node-RED Dashboard
- personas
- Pricing Principles
- Principles
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- FlowFuse for Education
- Hubspot
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- tools
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- Internal Operations
- People Ops
# Legal
# Collecting Signatures
FlowFuse uses Hubspot for generating quotes, and requesting the signatures on them. For other legal documents we're using Google eSignatures.
# Subscription agreement
For self-managed licenses FlowFuse has a standard subscription agreement template. When a customer sends over their Standard terms before signing the subscription agreement, we have a standard response overview.
# Professional Services agreement
When a customer requires FlowFuse's professional services, this is the Professional Services Agreement.
# Partnership agreement
For partners who primarily identify potential opportunities and introduce FlowFuse to new clients, we offer a referral partnership program. In this model, once a referral is made and acknowledged, FlowFuse takes the lead in managing the sales cycle and the ongoing customer relationship, compensating the partner for the successful referral. For the contract this is considered a "Direct" customer for the partnership agreement.
Furthermore, Value-Added Resellers (VARs) and System Integrators (SIs) are crucial to our ecosystem. These partners often integrate FlowFuse into broader solutions and deployment projects for their clients. They serve as the primary support contact for the end-user, backed by FlowFuse's expertise for escalated support issues, managing the commercial transaction with the end customer. For the partnership agreement, these are considered "Indirect" customers, to which VARs and SIs might sublicense FlowFuse to.
The partnership agreement is provided to the counter party through the Account Executive. They can share our standard referral agreement.
# Non-disclosure agreement (NDA)
FlowFuse has templates for standard NDA's:
- One way NDA - When the other parties cannot share to any third parties
- Mutual NDA - Neither party can discuss details outside of the listed parties
If you need these for any discussions, please ask the PeopleOps Manager to send them to the CEO and the counterparty.
Signed NDA documents should be stored on the Google Drive for future reference.
# Signing a non-FlowFuse provided NDA
Clauses we cannot agree to:
- Only keeping Confidential Information at our legal offices. We're a fully remote company and keep Confidential Information according to our data classification policies.
- Auditability of destruction of Confidential Information. As a remote company we will not allow third parties access to homes or offices of employees.
# Insurance Coverage
The company maintains insurance for a wide range of events, the full list can be found on the operations handbook. Details of what insurance we have is available in an internal-only Google doc.