Vendors

In accordance with our Third-Party Risk Management policy all vendors should be reviewed to ensure their suitability for handling FlowFuse data.

A list of approved vendors is available internally here.

For new vendors not on the list, get CEO approval and add any signed agreements to this folder.

Process

To initiate the approval and payment process for invoices, suppliers should send a PDF of the invoice to billing@flowfuse.com from a company email. FlowFuse pays invoices 30 days after filing unless specifically agreed otherwise prior to filing the invoice.

The invoice should include:

  • Vendor Invoice ID
  • Vendor address
  • Vendor contact details
  • Details of services rendered
  • Amount of dollars due

When verifications are finalised, typically within a couple of business days, the vendor will receive an email with details and next steps.

Fraud prevention

We do not diverge from this process regardless of the urgency of the payment. We will never make a payment request through direct email or text messages.

If in any doubt, reach out through Slack and request a call to validate.

Accepted Payment Methods

For self-service customers, Stripe handles the payments with a variaty of methods. For Enterprise customers, FlowFuse accepts the following payment methods for vendor payments:

  • ACH (Automated Clearing House) bank transfers
  • Credit and debit card payments
  • Wire transfers

FlowFuse does not accept checks or other paper-based payment methods.

Governing Law Requirements

FlowFuse only accepts governing law to be in Delaware, California, or Dutch (Amsterdam) for any vendor agreement. We cannot agree to agreements with governing law in other jurisdictions.