- handbook
- Company
- Company
- Board & Investors
- Communications
- Decision making and project management
- Guides
- KPIs and OKRs
- principles
- Remote Work
- Security
- Asset Management Policy
- Business Continuity & Disaster Recovery Policy
- Information Security Roles and Responsibilities
- Operations Security Policy
- Risk Management Policy
- Third-Party Risk Management Policy
- Human Resources Security Policy
- Incident Response Plan
- Cryptography Policy
- Secure Development Policy
- Access Control Policy
- Information Security Policy and Acceptable Use Policy
- Data Management Policy
- strategy
- values
- Operations
- Product
- Blueprints
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- Node-RED Dashboard
- Personas
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- Principles
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- FlowFuse for Education
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- Lead Generation
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- Sales department
- Sales
# Operations
This covers how we run our business and deliver service to our customers.
# Services used at FlowFuse
At FlowFuse there's a couple of services that are vital to the operation of the business. As a matter of having a plan before these services are taken offline or go bankrupt a table is maintained with where to go in case of service disruption.
| Primary service | Goal | Backup Service | Do not use |
|---|---|---|---|
| Slack | Emphemeral internal communication | Google Spaces (in Gmail) | Email (only for legal items) |
| Slack Huddles | Internal face to face commuication | Google Meet | - |
| Google Meet / Zoom | External video calls | Google Meet / Zoom | - |
| Google Appointment Schedules | Scheduling meetings with external parties | Calendly | - |
| AWS | Hosting for FlowFuse Cloud | ? | - |
While there are a number of email aliases and google groups used throughout the organization, there is some activities across operations, people operations, and finance management that requires that activities be done with external parties. As a redundancy, rather than use a person's individual email (e.g. zj@), we use a google group to avoid the risk of information getting lost. For example, for some government filings, we use ops@.