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Support
Support Tickets
Support tickets can be opened via the FlowFuse Support Portal. FlowFuse employees will be notified of support ticket and chat traffic via the FlowFuse Support Slack channel.
SLAs
For all FlowFuse customers, we have an SLA defined as part of the Subscription Agreement. Initial responses to support tickets must be sent within the SLA time frame defined in the Subscription Agreement.
Troubleshooting
When trying to decipher a support ticket, you can follow the guides provided in the Troubleshooting section of the handbook.
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Updated: 28 Aug, 2025